Refund policy

Custom and Personalized Items Due to the unique nature of custom and personalized pieces, all sales for these items are final, and we are unable to accept returns or exchanges. However, your satisfaction is incredibly important to us. If you are not completely happy with your order, please reach out to us within 7 days of delivery, and we will gladly work with you to find a solution.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on custom or personalized products, sale items or gift cards.

Exchanges
We do not accept exchanges on personalized or customized products.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.